Frequently asked questions

Answers to the most common questions about Shoppable Videos.

General

Why are my videos displaying vertically?

Learn why your videos might be stacking vertically instead of appearing in a horizontal row. This guide explains the common cause and provides a simple solution to fix the layout by consolidating your videos into a single widget.

Frequently asked questions

Support & Contact

Import & Videos

Widget & Display

Analytics & Subscription

General

On this page

Frequently asked questions

Support & Contact

How to contact human support?

Import & Videos

Why does Instagram URL show as invalid?

How to turn audio off or on for videos?

How to remove the product link from a video?

How to find a video ID in Doran?

Widget & Display

Why is my carousel not showing on my store?

Does the Popup widget show different videos per product URL?

How to adjust the carousel height?

How to change video size or make the section full width?

How to change carousel navigation style (arrows vs dots)?

Why isn't my widget change showing on the live site?

Can I change the widget background color?

Why do my videos show a cube instead of a thumbnail in the Wishlist section?

Analytics & Subscription

Will analytics show historical data before my subscription?

If I uninstall the app when the trial ends, will I have to pay anything?

Can I create unlimited widgets with the free plan?

Can I create unlimited videos with the free plan?

General

Can I share or post shoppable videos to social media?

Is Doran similar to Tolstoy?

On this page